Privacy Policy

AI Dept is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

What information we collect

When you submit an enquiry through our contact form, we collect your name, email address, phone number (if provided), business name, team size, information about your current use of AI, your primary goal with AI, and any additional details you choose to share.

We also collect standard server logs (IP address, browser type, pages visited, timestamps) for security and operational purposes. These logs are not linked to your personal identity.

How we use your information

We use the information you provide to respond to your enquiry, assess whether our services are a fit for your needs, communicate with you about our services, and improve our website and services.

We do not use your information for unsolicited marketing without your explicit consent, in compliance with the Spam Act 2003 (Cth).

How we store and protect your information

Enquiry data is transmitted securely via HTTPS and processed through our internal workflow system. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain enquiry data for as long as is necessary to manage our relationship with you or as required by law.

Disclosure to third parties

We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who assist us in operating our business, where those providers are bound by confidentiality obligations, or with regulatory authorities where required by law.

Cookies and analytics

Our website uses Vercel Analytics to understand how visitors use our site. This service does not use cookies and does not collect personally identifiable information. No consent banner is required.

Your rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, and complain about a breach of the APPs.

Contact us about privacy

If you have questions about this policy or wish to access or correct your information, contact us at hello@aidept.com.au.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.